Cancellation, Return & Exchange Policy

1. Order Cancellation

Orders may be cancelled only before they enter processing or production.

You may request cancellation by contacting our customer support as soon as possible after placing your order.

Cancellation requests cannot be accepted if:

• The order has already been processed.
• The order has been stitched or customized.
• The order has been packed for dispatch.
• The order has already been shipped.

If your cancellation request is approved before processing begins, a full refund will be initiated to the original payment method within the applicable processing time.

2. Made-to-Order & Customized Products

Many of our garments are handcrafted or prepared specifically for each customer.

Therefore:

• Customized products cannot be cancelled after production begins.
• Personalized or altered garments are not eligible for return or exchange unless received in a damaged or incorrect condition.
• Customers are responsible for providing accurate measurements and customization details.

3. Return Policy

We maintain strict quality standards for every product we ship.

Returns are accepted only under the following circumstances:

• Incorrect product delivered.
• Wrong size shipped (different from the ordered size).
• Manufacturing defect.
• Product received in damaged condition.
• Missing items from the package.

To request a return, customers must contact us within 48 hours of receiving the order and provide:

• Order Number
• Clear photographs of the product
• Images of the packaging
• Description of the issue

Claims made after the specified period may not be accepted.

Products must remain:

• Unused
• Unwashed
• Unworn
• Unaltered
• With original tags attached
• In original packaging

4. Non-Returnable Items

The following products are not eligible for return:

• Customized garments
• Tailor-made products
• Personalized orders
• Gift Cards
• Accessories (unless damaged)
• Jewellery
• Sale or Clearance products
• Products purchased during promotional campaigns marked as Final Sale

5. Exchange Policy

We understand that size concerns may occasionally arise.

Eligible products may be exchanged for:

• Size exchange
• Manufacturing defects
• Wrong product received

Exchange requests must be submitted within 48 hours of delivery.

Exchange approval is subject to:

• Product availability
• Successful quality inspection
• Product being unused and in original condition

If the requested size is unavailable, we may offer:

• Store Credit
• Alternative Size
• Similar Product
• Refund (where applicable)

6. Products Damaged During Transit

If your order arrives damaged:

• Do not remove tags
• Keep the original packaging.
• Take clear photographs immediately.
• Contact our customer support within 48 hours of delivery.

Once verified, we will arrange a replacement, exchange, or other appropriate resolution.

7. Incorrect Product Received

If you receive a product different from what you ordered, please notify us within 48 hours of delivery with supporting photographs.

After verification, we will arrange the correct product at no additional cost.

8. Refund Policy

Refunds are processed only for approved cases, including:

• Approved cancellations before processing.
• Verified damaged products.
• Wrong item delivered.
• Manufacturing defects.
• Orders cancelled by ShubhLaxmi Boutique due to product unavailability or other operational reasons.

Approved refunds are processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

9. International Orders

We proudly deliver worldwide.

For international customers:

• Import duties, VAT, customs fees, and local taxes are the customer's responsibility.
• Delivery timelines may vary due to customs clearance.
• International shipping charges are non-refundable.
• Products refused due to unpaid customs duties may not qualify for refunds.
• Any customs charges, return shipping costs, or handling fees incurred may be deducted from any eligible refund.

10. Failed Deliveries

If an order cannot be delivered because of:

• Incorrect shipping address
• Customer unavailable
• Refusal to accept delivery
• Failure to pay customs charges
• Multiple unsuccessful delivery attempts

additional shipping or handling charges may apply before reshipment.

11. Quality Inspection

All returned products undergo a quality inspection upon receipt.

Returns may be rejected if the product:

• Has been worn.
• Has been washed.
• Is stained or damaged after delivery.
• Has perfume, makeup, or other marks.
• Does not include original tags or packaging.

12. Store Credit

Where applicable, ShubhLaxmi Boutique may issue Store Credit instead of a monetary refund.

Store Credit may be used toward future purchases and is subject to its stated validity period.

13. Force Majeure

ShubhLaxmi Boutique shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Strikes
• Transportation disruptions
• Customs delays
• Pandemic situations
• Courier service interruptions

14. Policy Updates

We reserve the right to modify this Cancellation, Return & Exchange Policy at any time without prior notice.

The latest version will always be available on our website.