Frequently Asked Questions (FAQs)

General

1. What is ShubhLaxmi Boutique?

ShubhLaxmi Boutique is an online ethnic fashion destination offering handcrafted sarees, Rajputi poshaks, lehengas, suits, blouses, potli bags, and other traditional Indian wear. Our collections are crafted with premium fabrics, skilled craftsmanship, and timeless designs.

2. Where is ShubhLaxmi Boutique located?

We are based in Jodhpur, Rajasthan, India, and proudly ship our products across India and internationally.

3. Do you have a physical store?

Yes. In addition to our online store, ShubhLaxmi Boutique has a physical boutique where customers can explore our handcrafted ethnic wear collection, receive personalized styling assistance, and place custom tailoring orders.

Store Address:

ShubhLaxmi Boutique
47, Nahar Rd, Near Balaji Hospital,
Sector 25, Megh Nagar, Bhadu Market,
Jodhpur, Rajasthan 342008, India

We welcome you to visit our boutique during business hours to experience our collection in person. For custom orders or personalized assistance, we recommend contacting us in advance before your visit.

Products & Customization

4. Are your products handcrafted?

Yes. Most of our garments are handcrafted by skilled artisans. Due to the handmade nature of our products, slight variations in embroidery, print, color, or embellishments may occur, making each piece unique.

5. Do you offer custom stitching or tailoring?

Yes. Selected products are available with custom stitching or tailoring options. Please provide accurate measurements while placing your order.

6. Can I customize the color or design?

Customization availability depends on the product. Please contact our customer support before placing your order for customization requests.

7. How do I choose the correct size?

You can refer to our Size Guide available on each product page. If you need assistance, our customer support team will be happy to help you choose the right size.

8. What if my measurements fall between two sizes?

We recommend selecting the larger size or opting for custom tailoring if available.

Orders

9. How do I place an order?

Simply browse our collections, choose your preferred product, select the size or customization options (if applicable), add it to your cart, and complete the checkout process.

10. Can I modify my order after placing it?

Orders can only be modified before they enter production or dispatch. Please contact our support team as soon as possible.

11. Can I cancel my order?

Orders may be cancelled before processing begins. Customized or stitched products cannot be cancelled once production has started.

Shipping

12. Do you ship internationally?

Yes. We proudly deliver our handcrafted collections to customers worldwide.

13. Do you offer free shipping?

Free shipping is available on eligible prepaid orders within India. International shipping charges are calculated during checkout.

14. How long does delivery take?

Estimated delivery times depend on the product and destination.

  • Ready-to-Ship Products: 2–5 business days for dispatch
  • Handcrafted or Made-to-Order Products: 10–20 business days for dispatch
  • International Delivery: Usually 5–12 business days after dispatch

15. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS.

International Orders

16. Will I have to pay customs duties or import taxes?

Yes. International customers are responsible for any customs duties, import taxes, VAT, or other local government charges applicable in their country.

17. What happens if I refuse to pay customs charges?

If a shipment is refused due to unpaid customs charges, return shipping costs, customs fees, and handling charges may be deducted from any eligible refund.

Returns & Exchanges

18. Can I return my order?

Returns are accepted only for eligible cases such as manufacturing defects, damaged products, incorrect items, or wrong sizes shipped.

19. Can I exchange my order?

Yes, eligible products may be exchanged for size or verified quality issues, subject to product availability and our Exchange Policy.

20. Are customized products returnable?

No. Customized, stitched, personalized, or altered products cannot be returned or exchanged unless they arrive damaged or incorrect.

21. How do I request a return or exchange?

Please contact our customer support within 48 hours of delivery with:

  • Your Order Number
  • Clear product photographs
  • Packaging images
  • Description of the issue

Payments

22. What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Razorpay
  • PayU
  • PayPal (International Orders)

Cash on Delivery (COD) may be available for eligible domestic orders.

23. Is online payment secure?

Yes. All online transactions are processed through secure and trusted payment gateways using encrypted payment technology.

Product Care

24. How should I care for my garments?

To preserve the beauty of handcrafted garments, we recommend:

  • Dry clean only (unless otherwise mentioned)
  • Store in a cool, dry place
  • Avoid direct sunlight for extended periods
  • Do not bleach
  • Handle delicate embroidery carefully

Always follow the care instructions provided with your garment.

Discounts & Offers

25. Can I use multiple discount codes together?

No. Only one promotional code can generally be applied per order unless otherwise specified.

26. Are sale items eligible for return or exchange?

Products marked as Sale, Clearance, or Final Sale may not be eligible for return or exchange unless received damaged, defective, or incorrect.

Account & Security

27. Do I need an account to place an order?

No. You may place an order as a guest, although creating an account allows you to track orders, save addresses, and manage your purchase history.

28. How do I reset my account password?

Click on the "Forgot Password" option on the login page and follow the instructions sent to your registered email address.

Contact & Support

29. How can I contact ShubhLaxmi Boutique?

You can reach our customer support through the contact information provided on our website. We are happy to assist with orders, sizing, customization, shipping, and other inquiries.

30. What are your customer support hours?

Our support team is available during our published business hours. We strive to respond to all customer inquiries as quickly as possible.

Still Have Questions?

If you couldn't find the answer you were looking for, our customer support team is always happy to help.

ShubhLaxmi Boutique
Jodhpur, Rajasthan, India

Thank you for choosing ShubhLaxmi Boutique. We look forward to helping you celebrate every occasion with timeless handcrafted ethnic wear.