Shipping policy

1. Domestic & International Shipping

We proudly deliver our collections across India and to customers worldwide through trusted courier partners.

Our shipping partners may include:

  • Delhivery
  • Blue Dart
  • DTDC
  • XpressBees
  • DHL
  • Aramex
  • FedEx
  • India Post
  • Other reliable logistics partners based on delivery location.

2. Shipping Charges

Domestic Shipping (India)

  • Free shipping is available on all prepaid orders across India.
  • Cash on Delivery (COD) may be available for eligible locations and order values.
  • Additional charges for special delivery zones, if applicable, will be displayed during checkout.

International Shipping

  • Worldwide shipping is available.
  • Shipping charges are automatically calculated during checkout.
  • Charges depend on destination country, package weight, and selected shipping method.

3. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other local charges imposed by the destination country.

  • All customs charges are the responsibility of the customer.
  • Charges are determined by the destination country's customs authorities.
  • Refunds will not be issued if an order is refused due to unpaid customs charges.
  • Return shipping costs, customs penalties, or related expenses remain the customer's responsibility.

4. Order Processing & Dispatch

Since many of our garments are handcrafted or made-to-order, production requires time and careful craftsmanship.

Estimated Dispatch Time

  • Ready-to-Ship Products: 2–5 business days.
  • Made-to-Order & Handcrafted Products: 10–20 business days.

Dispatch timelines may increase during:

  • Festival seasons
  • Wedding seasons
  • Sales events
  • Public holidays
  • High order volumes
  • Unexpected production delays

If a significant delay occurs, our customer support team will notify you via email or phone.

5. Estimated Delivery Time

Within India

  • Metro Cities: 2–5 business days.
  • Other Cities & Towns: 3–7 business days.
  • Remote Locations: 5–10 business days.

International Orders

  • Estimated delivery: 5–12 business days.
  • Delivery depends on destination country, customs clearance, weather, and local courier services.
  • Delivery timelines are estimates and may vary.

6. Order Tracking

Once your order has passed quality inspection and has been handed over to our courier partner, you will receive:

  • Shipping Confirmation Email
  • SMS Notification (where applicable)
  • Tracking Number
  • Courier Partner Details

You can use the tracking details to monitor your shipment until delivery.

7. Receiving Your Order

To help us resolve shipping-related issues efficiently, we recommend:

  • Recording a complete unboxing video while opening the parcel.
  • Taking clear photographs if the package appears damaged.
  • Reporting damaged, missing, or incorrect products within 48 hours of delivery.
  • Refusing delivery if the package appears severely damaged or tampered with.

Claims submitted after 48 hours may not be eligible for review.

8. Failed Deliveries

Orders may be returned to us due to:

  • Incorrect shipping address.
  • Customer unavailable.
  • Refusal to accept delivery.
  • Multiple unsuccessful delivery attempts.
  • Failure to pay customs duties for international orders.

Additional shipping charges may apply for reshipping returned orders.

9. Order Cancellation

Orders may only be cancelled before production or dispatch begins.

  • Cancellation requests received after production has started may not be accepted.
  • Orders already dispatched cannot be cancelled.

Please refer to our Cancellation, Return & Exchange Policy for complete details.

10. Payment Options

We offer secure payment methods for your convenience.

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Razorpay
  • PayU
  • PayPal (International Orders)

Cash on Delivery (COD) may be available for eligible domestic orders, while international orders are accepted on prepaid payment methods only.

11. Store Credit

Where applicable, Store Credit issued by ShubhLaxmi Boutique may be used toward future purchases before its expiry date.

  • Store Credit cannot be redeemed for cash.
  • Unused Store Credit expires according to the issued terms.

12. Sale Products

Products marked as Sale, Clearance, Final Sale, or Special Promotion may not be eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.

Please review the product description carefully before placing your order.

13. Delivery Delays

While we strive to deliver every order within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including:

  • Artisan production schedules
  • Quality control processes
  • Courier delays
  • Weather conditions
  • Government regulations
  • Customs clearance
  • Natural disasters
  • Public holidays

ShubhLaxmi Boutique shall not be held liable for indirect or consequential losses arising solely from such delays.